Fix the Salesperson or Tech on an RO

The RO shows the wrong salesperson or the wrong technician, and you want the record corrected.

Use this when

• The wrong name is on an RO — sold by, or worked by — and the RO is already in motion or closed.

Who can do this

Not the store — this correction is made by the OverDrive team. You request it; they change it.

Do it

1. Post in the store's OverDrive support channel with:
   • The RO number
   • Who it shows and who it should be (salesperson, tech, or both)
   • Why it matters — commission, tech hours, or just the record
2. The team reviews each request case by case. If the mix-up affects someone's pay or the store's numbers, it gets corrected. If it changes nothing for anyone, the record may stay as-is — that's normal, not a brush-off.

Escalate

If it's affecting a paycheck and you haven't heard back, post a follow-up on the same thread with the pay deadline it's up against.

Learn the flow

Creating an RO — where the salesperson and tech go on in the first place, so the next one starts right.