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Adjust a Part's Stock Count

The count on the shelf doesn't match what OverDrive shows, and you need it corrected — after a cycle count, a found part, or a miscount at receiving.

Use this when

  • The on-hand number in OverDrive is wrong and no open RO or PO explains the difference. A part sitting on an unreceived purchase order, or committed to an open job, isn't a bad count — it's a count in motion. Check Available QTY first.

Who can do this

Not the store — stock adjustments are made by the OverDrive support team, because a count override is an admin-level change. You request it; they make it.

Do it

  1. Recount the shelf. One more look is cheaper than an adjustment request.
  2. Post in the store's OverDrive support channel with:
    • The part number
    • What OverDrive shows vs. what's actually on the shelf
    • The why — your best explanation of how they drifted apart (damaged part that got tossed, a miscount at receiving, a return that never got processed). The why is not optional: an adjustment papers over whatever caused the gap, so the team needs the story to decide whether something else should be fixed instead.
  3. If the missing count is blocking a sale right now, say so in the post so it gets picked up first.

Escalate

This request already goes to the support channel — if it's urgent and quiet, follow up on the same thread rather than starting a new one.

Learn the flow

Available QTY — what the number actually counts, and how Purchase Orders and Receiving move it. Counts stay in sync on their own when POs and RO orders are worked properly — the starting numbers come from a full physical inventory taken right before go-live.