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Printer & Hardware

Stub — content coming soon.

Receipts won't print, the card reader won't wake up, or a screen is frozen.

This playbook will cover:

  • You'll see this when — print jobs vanish, the reader won't take a card, OverDrive is unresponsive on one machine
  • Keep the line moving — emailing the receipt instead of printing, moving to another terminal
  • Fix it — the restart order that actually works, per device
  • Escalate — where hardware problems go vs. where OverDrive problems go
  • Learn the flow — Payments