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National Accounts (Type 9 / Goodyear)

The Goodyear TireHQ integration will not be built for this first-store go-live. National Accounts follow the same pattern as House Accounts: the repair order originates in OverDrive, then is reviewed, closed, and entered into VAST, which continues to run the TireHQ integration. Volume is low, at roughly 2–3 Goodyear transactions a week.

When this applies

A Type 9 (Goodyear National Account) customer transaction is taken at Store 4237.

The workaround

  1. Create the repair order in OverDrive for the Type 9 (Goodyear) customer — OverDrive is where the transaction originates. (Store Associate)
  2. Review the transaction, close it, and enter it into VAST; volume runs roughly 2–3 Goodyear transactions a week, since Goodyear is only a subset of Type 9 traffic. (Fleet / Central AR — Shawn Fisher)
  3. Re-key the transaction into VAST using dummy inventory — the same pattern used for House Accounts (Type 8) — so payments, aging, and statements continue to run in VAST. (AR / IT — Shawn / AR / Derek)
  4. Keep VAST as the system of record for the TireHQ integration; submit Goodyear/National Account orders through TireHQ (via VAST), not through OverDrive. (Fleet / Central AR — Shawn / AR)
  5. Goodyear ROAs post on the VAST SSRS Sales Audit report for Store 4237; Sales Audit needs to filter the report so it posts only the ROA transactions. (Sales Audit)