Outside Purchases¶
When a part isn't on the shelf for a customer's repair, it gets sourced from an outside supplier through PartsTech — and from there, the part moves through a chain of statuses on the RO line until it's been ordered, received, and (sometimes) returned. This section covers that chain.
For the catalog-browse / cart / submit step that puts a part on the RO in the first place, see Repair Orders → Adding Parts → From outside our inventory.
In this section¶
- Placing the Order — sending the order to the supplier from the RO line.
- Receiving Parts — recording the parts when they arrive, including partial deliveries.
- Returning Parts — sending parts back to the supplier and closing out the credit memo.
The five line statuses¶
| Status | What it means |
|---|---|
| Ordered | The order went through to the supplier. Waiting on parts. |
| Received | All ordered parts arrived and were marked received on the RO. |
| Partially Received | Some of the ordered parts arrived. The rest are still on order. |
| Returned | All received parts went back to the supplier. |
| Partially Returned | Some of the received parts went back; the rest are still on the job. |
The status sits in the Status column on each RO part line. Click it to expose the action available for the next step — Order, Receive, or Return.
Outside Purchases vs. Inventory POs
Outside Purchases follow one specific part through one customer's repair. Inventory Purchase Orders stock parts onto the shelf for resale. The words "Received" and "Returned" show up in both — they live on different screens with different steps.