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Payment Won't Post

Stub — content coming soon.

You took a payment — or tried to — and the RO isn't showing it, or the payment screen errored partway through.

This playbook will cover:

  • You'll see this when — the RO balance doesn't drop after payment, or the payment screen errors out
  • Keep the line moving — how to confirm whether the customer was actually charged before doing anything else
  • Fix it — re-checking the payment record, retrying safely without double-charging
  • Escalate — how to get help — have the RO number and payment details (last four only) ready
  • Learn the flow — Payments