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Can't Receive a Part

Stub — content coming soon.

The part is physically in your hand, but OverDrive won't let you receive it — or you can't find the order it belongs to.

This playbook will cover:

  • You'll see this when — the receive action is blocked, or the part doesn't appear on any open order
  • Keep the line moving — whether the tech can install the part before receiving is sorted out
  • Fix it — checking whether it's an RO part order or an Inventory PO (they receive in different places), and the usual mismatches
  • Escalate — how to get help — have the PO or RO number and the packing slip
  • Learn the flow — Receiving on an RO · Receiving on an Inventory PO